Sudoku Spatial · Support
Need a hand?
Let’s get you back to the puzzle.
Email support.r3productions@gmail.com. Include your iPhone model, iOS version, app version, and a short description of what happened. A screenshot can help—please check it for private information first.
Play offline.
The iPhone app includes its game content. Once installed, Space and Ocean can be played offline. Neon and Dragon can also be played offline after their purchases are verified and unlocked on your device.
An internet connection is required to download or update the app, buy an Expansion World, or restore purchases.
Your progress is saved on your device.
No game account is required. Puzzle entries, settings, medals, rewards, and collection progress are stored locally. R3 Productions does not provide cloud-save synchronization or server-side recovery.
Please don’t delete the app as a troubleshooting step. Deleting it can remove local progress. Restore Purchases restores eligible expansion ownership, not puzzle entries, medals, or collection progress. Device backups, if available, depend on your Apple settings.
Space and Ocean are Included.
Neon Expansion World and Dragon Expansion World are separate, optional one-time purchases through Apple. Each purchase unlocks its corresponding world; normal campaign progression still applies. There are no subscriptions or consumable purchases.
The app and Apple’s purchase sheet display the price for your storefront. Product availability and payment options can vary by country or region. A purchase problem does not prevent access to the Included Space and Ocean worlds.
Restore Purchases.
- Connect your iPhone to the internet.
- Make sure the Apple Account used for App Store purchases is the one that purchased the Expansion World.
- Open Sudoku Spatial → Settings → Restore Purchases. The expansion purchase screen also offers this option.
- Complete any Apple authentication prompt and wait for the result.
Restoring an existing eligible purchase does not buy it again. If Apple reports no purchases found, check the purchasing Apple Account and try again while online.
If an expansion purchase won’t work.
- If the app shows Price unavailable, check your connection and choose Retry Prices. The purchase button stays disabled while the product is unavailable.
- If Apple declines or cannot complete a purchase, check the payment options and purchase restrictions for your Apple Account and region. Contact Apple for billing or refund questions.
- If a purchase is pending approval, wait for Apple’s confirmation. Access updates after the transaction is verified.
- If Apple completed the purchase but the world remains locked, reconnect, reopen the app, and try Restore Purchases.
You can return to the world selector and continue playing Space and Ocean. For help, email us the exact message you see; do not send payment credentials.
Basic app troubleshooting.
- Close and reopen Sudoku Spatial.
- Check the App Store for an update.
- Restart your iPhone if the problem continues.
- For purchase or restore problems, reconnect to the internet and retry.
If you still need help, tell us which world and puzzle were open, what you were doing, and whether it also happens offline. For an accessibility issue, describe the task and any assistive technology you use.